Return Policies

Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product?

To return a product at Comp-U-Save Computers, Inc., you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@cusave.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-866-365-6230 or 1-727-862-9828
Monday - Friday: 9:30 a.m. - 5:30 p.m. EST
Saturday: 9:30 a.m. - 3:30 p.m. EST
By e-mail: service@cusave.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Comp-U-Save Computers, Inc. accepts returns on merchandise from select manufacturers within 30 days. However, Comp-U-Save Computers, Inc. reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES
• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to  Comp-U-Save Computers, Inc. on returned items, and Comp-U-Save Computers, Inc. will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
  • Comp-U-Save Computers, Inc.
    7229 State Road 52
    Bayonet Point, FL
    34667

Returns within 30 days from invoice date can be for exchange, replacement, refund or credit at Comp-U-Save Computers, Inc. discretion. Please be aware that specific manufacturers have more restrictive return policies.